Ref.: Name of Vessel-Voy.;

Description of cargo;

Master B/L number; LCL B/L number;

POL-POD

To: (Claimant)

Dear Sir,

Despite LCL acting with due diligence in performing the contract of carriage, it is inevitable that goods sometimes suffer damage during the course of the transportation.

Please note, however, that while we will do our best to assist you if your goods have been damaged, we will not always be liable for goods arriving to final destination in a damaged condition. In addition, the extent of our liability is limited as per B/L and law. Consequently, we will not always be able to compensate you for your loss.

In the event that you have received goods in a damaged condition and you are of the opinion that the damages have been caused by us, we kindly ask you to follow this procedure:

1. Give immediate notice of the damage to us and to our local agent, via phone, fax or e-mail. This notice should be given in writing and always within 3 days from receipt of cargo.

2. Appoint an independent surveyor to both document and assess the extent of the damages. If at all possible, please make sure that we are invited to send our own representative for the survey.

3. Fill out the appended claim form and send it to us together with the documentation specified therein.

When we have the completed form and the documentation asked for, we will carefully consider your claim and revert with comments and questions, if any. We will honour all claims where it appears that we are liable according to the law.

If you have any questions regarding cargo damage—please, do not hesitate to contact us at any time.

Yours sincerely,

LCL